Rupeek Fintech Experience

Overview

Rupeek is a leading asset-backed, digital lending fintech platform with 5M+ customers. I worked on their New Initiatives team to improve their users' experiences with using the GTM kiosk machines across Bangalore and the at-home mobile app.

My Role

Product Designer
Design System, Kiosk Interface Redesign, 
Mobile Interface Design, Prototyping & Testing, User Research

Team

Timeline: 6 months
Swarna Pandu / Manager + UX Lead
Dilip Merugu / Product Design Lead
Dheer Vora / Product Manager
Jigar Vora / Business Manager
Vijay Yalasangimath / Software Developer
Tools:  Figma, Dovetail, FullStory, Slack, Jira

Larger Tasks

  • Contributing to Design System

  • Design System implementation (redesign) of kiosk screens using a new design system

  • Developer Collaboration for design implementation

  • User Research & User Testing

Contributions

Kiosk

  • GTM Kiosk Interface

  • GTM New KYC Screens

  • Easy Scheme Communication design and UI change

  • Dismiss/OK button on RQ user/add credit user block screen

  • Tray Open UX & Time Optimisation - Kiosk

  • Flexible Loan Amount UX

  • Resting Palm Issue - Kiosk

  • Designing edge cases
    (when time of maintenance is known beforehand)

Research

  • On-site Customer Experience

  • Kiosk Gold Deposit - User Journey

  • Cash/Cheque Deposit - tackling Counterfeit Money

Everyday Responsibilities

  • Conceptualized design with storyboards, and user flows and built wireframes, prototypes

  • Developed intuitive, usable, and engaging interactions and visual designs for interfaces

  • Collaborated with cross-functional teams throughout the design process

  • Participated in user research and interaction studies

  • Translated user needs and business requirements into effective designs

  • Worked with visual designers to align with the design system

  • Engaged with developers for design handoffs

Mobile App

  • Spurious Jewel Communication UX

  • At Home UI - For Customer

  • Executive UI - For Loan Manager

  • GTM Manual KYC - Executive Design

  • Manual KYC Edge Cases